Customer Service / Operations Officer #SGUnitedJobs
Customer Service Assistant
Job Description & Requirements
You’ll be working with an eCommerce company that is fast growing, so we are looking for candidates that can grow with us.
It’s a fun, dynamic and supportive working environment.
Ensures highest standard of service delivery to our customers.
Monitor and respond to incoming calls / emails / social media platform / written correspondences
Fulfil and ensure all daily orders get shipped on time.
Ensure inventories are well-stocked in the warehouse.
Identifies and resolves customer issues and enquires received via calls / mail / emails / social media platforms completely, accurately within the committed turnaround time and in accordance with good customer service standards to ensure contact handling accuracy and operational effectiveness
Uses customer service and sales skills to optimize the opportunity of each customer contact.
Educates the customer about the company’s products and see ways to increase Average order value (AOV)
Troubleshoot issues relating to order shipments, eCommerce purchases, order fulfillment, customer complaints and problems to the satisfaction of the customer.
Uses technology and system tools as directed and within established guidelines.
Manage returns and exchanges
1-2 years Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
Possess a positive mindset with a 'CAN-DO' attitude a and passion to deliver quality customer service
Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette
Possess good command of written and spoken English. Some ability to speak Malay will be preferred as we have customers in Malaysia & Indonesia as well.
Good analytical skills; passion for and is good in working with numbers.
Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast paced changing environment
Proficient in PC skills including MS Office applications
Ability to be flexible in working hours.