Senior Systems Engineer (EUC)
1d ago
source : GrabJobs
  • The EUC Engineer provides technical support to end users on various technical issues and problems relating to hardware and software.
  • Responds, documents and resolves service tickets in a timely manner and according to Service Level Agreements.
  • Interacts with cross functional teams, understands support requirement, performs ad-hoc root cause analysis, develops checklists for typical problems and defines methods for issue resolution and prevention.
  • Required to be on standby with on-call availability, varied shifts including nights, weekends and holidays.
  • Understands the service level requirements and strives for continuous service improvement by providing quality technical support to end users.
  • Provide technical support to users
  • Perform acceptance testing of installed / upgraded equipment
  • Oversee integration, compatibility and continuing operations of systems to ensure minimal disruption
  • Design new methods of highly complex reporting and presentation
  • Conduct office automation feasibility studies
  • Organise system activities including planned maintenance events, system backup processes and disaster recovery drills
  • Coordinate activities to identify, diagnose and rectify problems with little precedence
  • Simulate user problems to resolve operating difficulties
  • Requirements / Qualifications :

  • At least 4 - 5 years’ experience in developing, implementing and maintaining IT systems
  • Experience in deployment and tracking of Mass Windows OS upgrade project.
  • Three to Five years experience in End User Computing environment using leading methodologies and desktops applications such as Anti-virus, full Disk encryption, patch management, Windows 10 & 7 desktops management tools such as SCCM, big fix, Windows GPOs, AD, IOS, Android and MDM device management products.
  • Experience in end user device deployment planning, tracking with issues & resolution follow-through
  • Experience in Service Desk, Deskside management processes.
  • Strong vendor management skills.
  • Degree in Computer Science, Engineering or equivalent
  • Certification in ITIL, MCSE preferred.
  • Experience in healthcare or government domain preferred.
  • Self motivated, good interpersonal skills, ability to write, communicate and present salient points and ideas to get buy-in.
  • Interested candidates, who wish to apply for the above position; please send in your resume to and attention to RDW

    Only shortlisted applicants will be notified by our consultants.

    Capita Pte Ltd EA Licence No : 08C2893

    Won Seng Lee EA Reg No : R1544685

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