The EUC Engineer provides technical support to end users on various technical issues and problems relating to hardware and software.
Responds, documents and resolves service tickets in a timely manner and according to Service Level Agreements.
Interacts with cross functional teams, understands support requirement, performs ad-hoc root cause analysis, develops checklists for typical problems and defines methods for issue resolution and prevention.
Required to be on standby with on-call availability, varied shifts including nights, weekends and holidays.
Understands the service level requirements and strives for continuous service improvement by providing quality technical support to end users.
Provide technical support to users
Perform acceptance testing of installed / upgraded equipment
Oversee integration, compatibility and continuing operations of systems to ensure minimal disruption
Design new methods of highly complex reporting and presentation
Conduct office automation feasibility studies
Organise system activities including planned maintenance events, system backup processes and disaster recovery drills
Coordinate activities to identify, diagnose and rectify problems with little precedence
Simulate user problems to resolve operating difficulties
Requirements / Qualifications :
At least 4 - 5 years’ experience in developing, implementing and maintaining IT systems
Experience in deployment and tracking of Mass Windows OS upgrade project.
Three to Five years experience in End User Computing environment using leading methodologies and desktops applications such as Anti-virus, full Disk encryption, patch management, Windows 10 & 7 desktops management tools such as SCCM, big fix, Windows GPOs, AD, IOS, Android and MDM device management products.
Experience in end user device deployment planning, tracking with issues & resolution follow-through
Experience in Service Desk, Deskside management processes.
Strong vendor management skills.
Degree in Computer Science, Engineering or equivalent
Certification in ITIL, MCSE preferred.
Experience in healthcare or government domain preferred.
Self motivated, good interpersonal skills, ability to write, communicate and present salient points and ideas to get buy-in.
Interested candidates, who wish to apply for the above position; please send in your resume to and attention to RDW
Only shortlisted applicants will be notified by our consultants.
Capita Pte Ltd EA Licence No : 08C2893
Won Seng Lee EA Reg No : R1544685