Officer, End User Support #SGUnitedTraineeships
M1 NET LTD.
SG, Jurong, Tuas, SG
4d ago
source : GrabJobs

Traineeship Description

M1 Limited is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the on-going development of a superior workplace.

As an Officer, End User Support, you must have a passion for listening and interacting with people and technology. You desire to deliver a great customer experience where you will fit right in with our team who aims to ensure that every customer is a happy one at M1.

Specific Responsibilities :

  • Perform the day-to-day activities of Service desk
  • Handling the voice calls, chats and emails
  • Ensure that incidents, requests, events and enquiries are received, recorded, categorized and prioritized accurately in a timely manner
  • Ensure that requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties
  • Use Remote Desktop tool to assist the end users as required
  • Monitor the tickets queue, assigning / re-assigning and follow up of tickets as per SOPs
  • To diagnose and resolve software and hardware incidents, including windows operating systems and across a range of software applications
  • To install and configure new IT software
  • Level 1 remote support and resolution to hardware and software issues involving end-user desktops / notebooks, client’s network connectivity and network resource access
  • Install applications / software and apply updates / patches to desktops, notebooks and other end-user computing devices
  • Preparation of desktop / notebook system image
  • User account management (Account creation, deletion, modification and reset password in accordance to Customer's process and procedures)
  • Perform inventory management of software licenses, hardware, and other IT peripherals
  • Vendor management for relevant desktops / notebooks hardware repairs or software troubleshooting
  • Requirements :
  • Diploma
  • Diploma
  • Knowledge in Microsoft Office, Microsoft Exchange and Windows Operating System (Win 7 / Win 8 / Win 10), LAN / WAN technologies such as TCP / IP networking
  • Good communication and interpersonal skills
  • Ability to work in 24x7 shift structure, based on a defined roster
  • Gain first hand mobile and fixed communication products and service knowledge within the telecommunication industry
  • Learn how to upscale communication skills - the art of listening to understand before responding
  • Learn how to provide technical support over the phone, including remote troubleshooting and diagnosis
  • Hands-on experience in providing Level 1 remote support and resolution to hardware and software issues involving end-user desktops / notebooks, client’s network connectivity and network resource access
  • Opportunity to learn how to use Remote Desktop tool to assist the end users
  • Duration of Traineeship Offered :

  • 12 months
  • Eligibility Criteria for SGUnitedTraineeships :

  • Singapore Citizen or Permanent Resident; and
  • a. Graduated or graduating in calendar year 2019 or 2020 from ITEs, polytechnics, universities, or other educational institutions (e.
  • g. private universities and overseas institutions); or

  • b. Graduated earlier from above institutions and completed National Service in 2019 or 2020.
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