Global Issue Owner Manager
TikTok
Singapore
6d ago

ResponsibilitiesAbout the roleThe Global Issue Manager is a part of the Trust & Safety team that is dedicated to building a safe environment for users to discover and create on our content platform.

As Global Issue Owner, you're well-informed of several key issues related to user-generated content in the Trust and Safety space.

You not only work closely with several teams such as Global Response, Public Relations, Legal, Public Policy and Outreach and Partnerships to develop the feature strategy relating to this issue, but also lead and guide the Global Issue Owner team in dealing with escalations and providing expert insights and strategic advise on enforcement, training and policy.

  • RESPONSIBILITIES1. Work closely with cross-functional partners (content policy, product management, data analytics, operations, engineering, algorithm) to identify, assess and resolve Self-harm and Dangerous Acts related issues in our products;
  • 2. Champion community well-being and user safety through optimization of product safety features and product strategy;3. Provide foresight into various vulnerabilities in scenarios such as video, comments, follow / like, accounts, etc.

    through qualitative and quantitative approaches; 4. Own the enforcement workforce design to best structure our team in dealing with key Trust and Safety issues.

    5. Manage the performance and goals of a team of issue owners, driving the issue roadmap and taking responsibility for key issue metrics.

  • 6. Remain up-to-date on industry trends and emerging issues in the trust and safety space and design process or product solutions;
  • Qualifications1. 12+ years of total working experience with 5+ years in trust and safety;2. Expertise and experience working on several Trust and Safety related issues that occur in content creation / digital entertainment platforms (e.

  • g. Self-harm, dangerous acts, violent and graphic content and others);3. Experience with managing and coordinating large scale projects or products, working closely with engineering and design teams as well as other partner teams to guarantee effective execution of product plans;
  • 4. Experience managing a team and mentoring them towards success;5. Highly up-to-date and in tune with emerging online safety issues, with keen intuition on creating solutions and preventive measures for tackling them;
  • 6. Highly data-sensitive, capable of in-depth data interpretation; a plus if can work with SQL.

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