User & Prod. Support AVP
Credit Suisse
Singapore, Singapore, Singapur
4d ago

We Offer

  • We are a department that values Diversity and Inclusion (D&I) and are committed to realizing the firm’s D&I ambition which is an integral part of our global Conduct and Ethics Standards.
  • Responsible for monitoring business applications and services in production as Level 2, mainly based on strategic Cloud BigData platform
  • Handling incident tickets as well as customer calls
  • Responsibility for Batch job monitoring and troubleshooting
  • Parsing and analyzing data feeds as well as error checking
  • Writing and running scripts on DB for ad-hoc reports
  • Application / component administration on Windows / Unix servers
  • Software deployment and problem management
  • Participation in the events such as Quarterly Maintenance Windows and Disaster Recovery rehearsals
  • Automation of support activities
  • Support DevOps principle throughout the team
  • You have a deep understanding of the value of diversity in the workplace and are dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work.
  • This should be further elaborated on in your application.

  • You hold at least of 5 years of experience in a similar position
  • You have prior experience in Production Support preferably.
  • You possess good knowledge of working in Banking or Financial Services.
  • You are an expert in Linux / Windows administration.
  • You are an expert at writing SQL queries (select, joins, deletes) / databases.
  • You have experience in data ingestion and pipeline management and have quick problem solving ability.
  • You have worked in an international, multicultural and multi-vendor environment.
  • Good communication skills in English are essential as the role requires direct communication with international team members and clients
  • You have coordinated with different business partners from IT and Business side.
  • Hadoop and Big Data based tools and technologies along with Java / python based applications
  • Tools : Jira, Confluence, Rundeck, Nagios and Saltstack / Ansible
  • Deep understanding of Cloud (preferably AWS)
  • Developer background would be advantageous.
  • Scripting : Spark and Scala
  • Experience with Palantir Foundry is a plus
  • Excellent analytical skills
  • Forward-thinking, fast, positive and motivated, with a clear can-do, will-do’ attitude
  • You have a record of prioritization tasks, managing time along with the willingness to learn.
  • Good collaborator as well as able to work independently.
  • You hold a bachelor's / master's degree in Informatics, Computer Sciences or similar degree and / or experience in a similar role.
  • Cloudera or other Hadoop Certification would be a plus.
  • Apply
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