Customer Service Op (MNC, exp in Order Processing, WEST)
P'nnacle Pte Ltd
Singapore, Singapore
3d ago
source : CareerBuilder

Screens orders in accordance to requirements / guidelines. Handles detailed validation of multiple business system of custom-built orders.

Ensures all urgent orders in business system Liaises with dispatch team to ensure orders are pack according with shipment cut-off timing / guidance.

Prepares software shipping documents accordingly with company & country requirements. Handles high profile customer queries relating to shipping delays, documents, discrepancy.

Works with support team(s) for order processing, service team(s) to ensure service requests are met per the agreed deadlines.

To meet the objective of the business through KPI. Performs duties that include licenses, mailing agreements to customers, recording data accurately, generating status reports and performing data quality checks.

Ad hoc duties Requirements : Min Diploma / Degree in related discipline with min 3 years’ experience within a fast-moving computerized Distribution Centre Environment, preferably using JD Edwards Business System, SMS, Oracle Knowledge in Computer applications and Process Control systems preferable.

Be IT conversant and trouble-shooter. Detail oriented with proven ability to deal with ambiguity and work effectively in situations involving uncertainty or lack of information.

Excellent written and verbal communication skills. Interested & qualified applicants, please forward your latest CV in MS word format to Click Here to Email Your Resume

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