Associate CRM Manager
17h ago

About Supernova

We are the fastest growing health & beauty social e-commerce company. We build health and beauty products for a new generation of women worldwide.

Independently owned with a global marketing reach and offices in London, LA, Singapore, New Delhi and Melbourne, we connect with over 12 million women on social media every week.

Our brands include Sand & Sky, BodyBoss, SkinnyMint and Coco & Eve.

About Supernova’s Internal Engine

  • Together we create Superstars! Our three company pillars are guided by this motto : Our product and brands are of the highest quality and within the top five in their category;
  • our customers are the focus of our actions and their lives improve with our products; our talent and employees grow and develop within Supernova.

    This means that investing in hiring, developing and retaining the brightest minds in the world is a top priority. Living our core values of #MakeAnImpact, #TalkAboutIt, #SeekNewOpportunities, #DelightAndSurprise and #MoveForwardTogether creates a unique culture across five different time zones and allows us to realise the enormous potential of this exciting industry.

    If you’re an ambitious, smart, natural collaborator who likes taking risks, influencing, and innovating in a challenging hyper-growth environment, we’d love to talk to you about joining our team.

    Located out of Singapore, this role provides tremendous opportunity for the right candidate : to capture the energy and rapid pace of a fast growing start up, while being responsible for a sizeable and growing part of our global footprint.

    About the Job

    We are currently looking for a meticulous Associate CRM Manager to help support the team in managing email campaigns and communicating the brands through email marketing! This role will help engage with our customers better and increase brand awareness.

    Responsibilities :

  • Develop and evolve the overall email marketing strategy to ensure alignment with Supernova’s business objectives, goals, and priorities.
  • Email production : creation, planning, scheduling, executing, testing, and optimization of reacquisition-focused email campaigns.
  • Build customer segments and execute automation as well as customer journeys within the ESP.
  • Building Strategy to schedule automation, segmentation, and ad hoc sent to Web Push / SMS Channels
  • Conduct quality assurance testing on service, promotional and transactional email campaigns
  • Stay current on email marketing best practices and share learnings and insights regularly with the broader marketing team
  • Optimize the reacquisition email program through continual testing of creative, copy, timing, offers, targeting, and more.
  • Coordinate work activities with internal and external parties in order to launch campaigns in a timely and consistent manner.
  • Run daily / weekly / monthly reporting on all reacquisition email marketing activities.
  • Find opportunities to improve the effectiveness of email marketing programs.
  • Requirements :

  • 4+ combined years professional experience in CRM, email marketing, SMS / push notifications
  • Extensive email deployment experience and understanding of QA processes.
  • Knowledge of HTML / CSS coding for email, and familiarity with responsive design.
  • Knowledge of email standard methodologies and deliverability.
  • Superior project management skills and attention to detail.
  • Ability to provide strategic recommendations motivated by data.
  • Excellent teammate with the ability to bring creative ideas to the organization.
  • Excellent verbal, social, and written communication skills.
  • Excellent command of the English language.
  • Ability to anticipate needs, innovate, and flourish in a fast-paced environment.
  • A positive attitude, ability to work with a team to drive projects to completion, and penchant for solving problems.
  • In return you will get :

  • Flat hierarchy and co-operative working atmosphere
  • Freedom to execute own ideas
  • Competitive package
  • Medical Cover
  • Access to your personal Lifestyle Spending Account
  • This position is available immediately. All applications will be treated confidentially.

    Please note that we can only contact successful applicants.

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