Guest Relations Officer
5d ago
source : GrabJobs

Job Responsibilities :

  • To deliver professional and expert concierge services to customers.
  • To handle customer requests or enquiry via phone, email, and / or chat.
  • Interact with customers to provide information in response to inquiries and to handle and resolve complaints.
  • Establish relationships with customers with a positive customer experience feeling after every contact.
  • Communicate responses in a clear, professional, timely and concise manner.
  • Work with team and resources to provide customer with requested service.
  • Other ad-hoc duties as assigned.
  • Job Requirements :

  • Candidates must possess at least 2 years of Call Centre / Cabin Crew / Hospitality experiences.
  • Proficient in Microsoft Office (especially Excel and PowerPoint);
  • Customer service oriented, result driven & good team player;
  • Excellent communications & interpersonal skills;
  • Able to working in a fast paced environment;
  • Able to commit weekends and public holidays.
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