The Government Technology Agency (GovTech) aims to transform the delivery of Government ICT
Infrastructure Services ( Services ) to Government agencies and their public officers through
empowering the public officers to self-help, acquire and use these Services more easily and
seamlessly, thereby improving their overall user experience of the Services.
To achieve the above outcome, one of the critical success factors is to implement and continually
enhance an enterprise service management platform ( ESMP , powered by ServiceNow®) that
integrates with a suite of back-end ICT infrastructure technologies for the delivery and support of
the Services. The goal is to deliver user-centric services with optimal user experience.
As a Business Analyst, you will play an instrumental role in the design, development, testing and release of multiple applications on the ESMP that would continuously deliver good user and customer experience, and that can quickly react to changing business and stakeholder expectations.
You will work closely with project managers, UX / UI designers, and front-end / back-end developers and product owners (or their representatives). What to Expect :
Plan and conduct discovery sessions with product owners (or representatives) to identify, understand and document business requirements and their related personas
Assist and / or guide product owners (or representatives) to translate business requirements into user stories as inputs to the product backlog
Assist and / or guide product owners (or representatives) to refine the product backlog and prioritise product backlog items
Confirm definition of done and acceptance criteria with the product owners (or representatives)
Drive the design and development of the product backlog items, and define test cases for these items
Monitor the progress of the development and testing of the product backlog items and highlight any impact to scope, timelines and resources
Oversee the planning and execution of acceptance tests to ascertain that product backlog items are delivered as agreed, and ensure that all test results are documented.
Conduct relevant quality assurance review on the product backlog items that are developed
Be the first-point-of-contact after go-live to manage issues, identify areas of improvement and drive enhancements for the product backlog items that are released
Manage the resolution of issues and implementation of enhancements.
How to Succeed :
At least 2 years of working experience as a business analyst for service portals, workflows and / or IT service management systems
At least 3 years of working experience in enterprise ICT infrastructure services, in the capacity of a project manager, business analyst, implementation engineer, operations engineer, or any other similar role, is preferred
Strong communication skill (in English, both spoken and written), with the ability to pitch ideas and influence stakeholders
Good team player
Strong desire to acquire new skills and to work with new technologies