Senior Executive, Customer Lifecycle, TV
Singtel
Singapore, Singapore
17d ago

Realise your full potential with Asia's leading communications group. While we take pride in our 130-year heritage, our philosophy is to always look forward and evolve.

Today, we are a leader in cutting-edge ICT innovation and digital advances, powered by a vast network of offices in countries and territories across Asia Pacific, the Middle East, Europe and the USA.

Come be a part of our dynamic organisation as we create the infocomms landscape of the future.

Responsibilities

  • Support the implementation of customer lifecycle below-the-line promotion plans and activities with the aim of retaining and re-
  • engaging Singtel TV / Video Customers, as well as to protect subscriber revenue or drive incremental revenue.

  • Coordinate and work with other Go-to-market teams (Trade Marketing, Segment Marketing and Telesales Team), and with other stakeholders not limiting to Product, Household CLM, Sales and Consumer Operations.
  • Manage and build various marketing campaigns from SMS, EDM to Direct mailer, to drive customer adoption of content offerings, non-
  • content VAS and other Over-The-Top (OTT) offerings.

  • Deliver timely reporting of management KPI matrices to support decision making.
  • Support all upsell, cross-sell and re-contracting activities to strengthen the value proposition of the triple / quad-play bundle.
  • Support key non-content force migration / flip activities to increase revenue or reactivate viewership while mitigating churn
  • Continually test and measure the performance of marketing assets
  • The ideal candidate should have / be :

  • 1 2 years of relevant working experience in behavior-based customer retention marketing including email marketing and customer loyalty program experience
  • A good understanding in customer profiling based on behavior, demographics
  • Knowledge of CRM programs (e.g. Salesforce, Adobe), email marketing tools (e.g. Responsys, ExactTarget etc), and loyalty program software is an advantage
  • Data driven, ability to work in a fast-paced, high-pressure atmosphere.
  • Creative and resourceful.
  • Good communication skills, written and interpersonal.
  • Let’s shape a better world through technology. Join us to lead the change.

    Note to Recruitment Agencies

    In sourcing for candidates for particular roles, the Singtel Group works only with a panel of selected recruitment agencies expressly engaged under written agreements.

    Even then, these agencies are only activated from time to time for specific recruitment exercises for particular roles under instructions expressly issued by a member of the Singtel Talent Acquisition team.

    Except under such circumstances, no agency shall source or attempt to source any candidates for the Singtel Group. The Singtel Group will not pay nor be obliged or liable to pay any recruitment fees of any kind whatsoever to any agency where candidate CVs are submitted to the Singtel Group by such agency on an unsolicited or speculative basis.

    The Singtel Group reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).

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