Cluster Director
Capita
Singapore
22h ago

Job Responsibilities

  • To drive and grow a clustered portfolio of non-clinical, ancillary services such as Housekeeping / Environmental Services, Portering, Healthcare Attendant and Visitor Management services in the Healthcare sector
  • Leading the team to manage all accounts within the cluster in line with contractual deliverables and KPIs and exceed service levels
  • Full P&L accountability to achieve financial targets for the cluster of accounts, including effective cost optimization and expansion of new business to grow revenue
  • Drive results through innovation, process re-engineering, systems review and leveraging on technology for productivity gains in a results-oriented environment
  • Manage a large team of direct and indirect reports and ensure smooth delivery of services that meet and exceed the expectations and standards of the clients
  • Establish and build up good rapport with clients and to understand their needs and implement viable operational solutions.
  • Be the key person as the HQ representative to engage clients on various operational and contractual issues.

  • Drive the formulation of new and existing Standard Operating Procedures, thorough review and implementation of strategies and processes to support the organisation’s business goals.
  • Developing best practices, drive continuous improvement to a higher level of performance and develop sound and sustainable business and operational strategies in line with the organisation’s growth
  • Lead and drive the entire mobilisation of any new start-ups and ensure successful mobilisation by working with the various stakeholders, including HR, IT, Training & Service Quality, Procurement and Finance to ensure all resources are in order for meeting the contractual deliverables
  • Job Requirements :

  • Highly-driven, passionate and results-oriented business senior leader, with a degree in any of the following relevant fields : Operations Management, Business Administration, Hospitality, Engineering, Building / Estate Management.
  • 10 - 15 years of business and operational experience in the Service, Facilities Management or Healthcare Industry, with more than 5 years’ experience in a Senior Management role.
  • Strong leadership and organisational skills to chart the growth vision and direction, build alignment and champion the execution
  • Possess excellent verbal and written communication skills and ability to engage with different profile of clients, all levels of employees and the Senior Management team within the organisation
  • Able to manage highly complex and challenging business issues and mitigate associated risks
  • tStrong numerical and data analysis skills; able to analyse and synthesise complex data and translate the information to operational excellence
  • Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume (Attn : XNC) or contact our office at +65 6709 3514 for a confidential discussion.

    We regret that only shortlisted candidates will be notified.

    Job Code : XNC

    Email Address : bs2 capitasingapore.com

    EA License No. : 08C2893

    SGUnited

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