To drive and grow a clustered portfolio of non-clinical, ancillary services such as Housekeeping / Environmental Services, Portering, Healthcare Attendant and Visitor Management services in the Healthcare sector
Leading the team to manage all accounts within the cluster in line with contractual deliverables and KPIs and exceed service levels
Full P&L accountability to achieve financial targets for the cluster of accounts, including effective cost optimization and expansion of new business to grow revenue
Drive results through innovation, process re-engineering, systems review and leveraging on technology for productivity gains in a results-oriented environment
Manage a large team of direct and indirect reports and ensure smooth delivery of services that meet and exceed the expectations and standards of the clients
Establish and build up good rapport with clients and to understand their needs and implement viable operational solutions.
Be the key person as the HQ representative to engage clients on various operational and contractual issues.
Drive the formulation of new and existing Standard Operating Procedures, thorough review and implementation of strategies and processes to support the organisation’s business goals.
Developing best practices, drive continuous improvement to a higher level of performance and develop sound and sustainable business and operational strategies in line with the organisation’s growth
Lead and drive the entire mobilisation of any new start-ups and ensure successful mobilisation by working with the various stakeholders, including HR, IT, Training & Service Quality, Procurement and Finance to ensure all resources are in order for meeting the contractual deliverables
Job Requirements :
Highly-driven, passionate and results-oriented business senior leader, with a degree in any of the following relevant fields : Operations Management, Business Administration, Hospitality, Engineering, Building / Estate Management.
10 - 15 years of business and operational experience in the Service, Facilities Management or Healthcare Industry, with more than 5 years’ experience in a Senior Management role.
Strong leadership and organisational skills to chart the growth vision and direction, build alignment and champion the execution
Possess excellent verbal and written communication skills and ability to engage with different profile of clients, all levels of employees and the Senior Management team within the organisation
Able to manage highly complex and challenging business issues and mitigate associated risks
tStrong numerical and data analysis skills; able to analyse and synthesise complex data and translate the information to operational excellence
Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume (Attn : XNC) or contact our office at +65 6709 3514 for a confidential discussion.
We regret that only shortlisted candidates will be notified.
Job Code : XNC
Email Address : bs2 capitasingapore.com
EA License No. : 08C2893