Project Manager (Onboarding and Operations)
Government Technology Agency of Singapore
Singapore, SG
5d ago

We areseeking an energetic and passionate Project Manager who has experience withlarge scale onboarding of digital services, tojoin our Citizen Products team who eat, talk, dream aboutdelivering digital services and products that citizens want.

Be part of the team that collaborates with Government agencies and industries to understand citizens’ current pain points, their expectations so as to deliver personalized services that are anticipatory, relevant and easy to use.

As a Project Manager with human touch from acquired soft skills honed over the years, you will be expected to be a great listener and communicator who can interacts well with government agencies, key stakeholders and solution partners.

You will play an integral part in a team who create vision, plan with data and execute with heart. What to Expect :

  • Effective in generating interest, explaining value proposition and onboarding of agencies to our suite of products that are used across the government.
  • Proactively support our onboarded agencies, through timely identification of arising issues and diligently follow through the resolutions to demonstrate high level of professionalism.
  • Well positioned to operate the various citizen facing digital service products ranging from virtual assistant bot (Ask Jamie), web analytics (wogaa.
  • sg) to citizen engagement platform (ideas.gov.sg) and more.

  • Apply data analytics to obtain insights on customers’ behaviour in order to drive relevancy of our products’ anticipatory engine so as to deliver personalized services.
  • Use data to identify gaps and services of our products, continuously seeking to enhance our products’ features that are well accepted by the citizens.
  • Excellent project management skills and familiar with various service delivery models from hybrid waterfall to agile and from in-source, co-source to out-source.
  • Manage relationships with stakeholders and vendors to ensure delivery of milestones on time.
  • How to Succeed :

  • Ability to see our products from the eyes of the citizens and is passionate about serving them through our technological offering of meaningful and relevant digital services.
  • Experience in managing application systems through their full life cycle, exhibit a learning mind set and at ease with continuous improvement as a way of life.
  • Minimum 10 years of experience with good blend of project management and technical roles are preferred. Less senior candidates with exceptional drive are welcome too.
  • Disciplines in Computing / Computer / Electronics Engineering or Information Technology
  • Experience with software design, application development, user acceptance test including network and system infrastructure will be favored
  • Permanent
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