Operations Manager
Acalution Pte Ltd
Singapore, SG
1d ago
source : Glints

The Opportunity

We are looking for a Operations Manager to join our Wine.Delivery team! As an Operations Manager, you will be responsible for Wine.

Delivery Singapore including warehouse management and fulfilment, local merchant relationship and local customer success.

Job Description

Warehouse Management and Fulfilment

  • Responsible for repacking wines from merchants into Wine.Delivery boxes daily
  • Plan delivery routes for Logistics team to ensure efficient collection and delivery
  • Ensure that all orders are accurate before sending them out for delivery
  • Liaise with merchants to resolve stock or delivery issues
  • Local Merchant Relationship

  • Ensure that merchants update their shop regularly with accurate information (stock left, price, product description, product category, etc.)
  • Liaise directly with merchants to resolve any customer complaints
  • Feedback any platform related issues to the Platform Management team
  • Local Customer Success

  • To deal promptly and professionally with customer email and telephone enquiries
  • Guide and advise potential customers with the aim of converting to purchase
  • Ensure a satisfactory outcome for the customer and resolve issues fairly
  • To monitor the Wine.Delivery platforms (website, mobile apps) for issues and feedback to the Platform Management team
  • To investigate payment issues and monitor all orders for fraud
  • Process refunds accurately in the systems
  • To liaise with Finance to sort out any issues relating to refunds or returned items.
  • Produce Customer Success email templates that streamline processes and keep these updated
  • What we’re looking for in you :

  • 3 years of experience in Logistics and Warehouse Management
  • Prior experience in the wine industry is preferred
  • Customer service experience is essential
  • Knowledge of e-commerce is highly advantageous
  • Excellent communication skills in verbal and written English
  • Strong attention to detail, analytical and love solving problems
  • Ability to build external and internal relationships and partnerships
  • Able to work independently and effectively in a team
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