Customer Service Officer
11h ago
source : GrabJobs

Job Responsibilities :

1. Customer Service Support

  • Ensure customer’s orders are processed in a timely and accurately manner
  • Ensure reports are submitted on a timely to established customer’s schedules
  • Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
  • Liaise and update customer closely to resolve customer orders or shipments related issues
  • 2. Cycle Count

  • Initial cycle count as per schedule
  • Ensure proper keeping of cycle count sheet for audit trail purpose
  • Be responsible in reconciling all stock discrepancies
  • 3. Others

  • Inventory Management for Customer’s WMS system
  • Ensure all billings are done timely & accurately with all necessary supporting documents
  • Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).
  • Maintain and ensure safe keeping and traceability of relevant customer’s document / records
  • Capture and update on all CSD KPI measurement, orders management, and orders’ turnaround time metrics etc.
  • Collate and compute the monthly KPI report
  • Achieve & maintain consistent KPI, make suggestions to improve when necessary
  • Additional functions as mandated by Management
  • Job Requirements :

  • 4. Preferably Diploma in Logistics or Business Admin
  • 5. Candidate with no experience but with relevant experience may apply
  • 6. Customer Service Orientated and team player
  • 7. Product and System knowledge & MS Office Skills
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