Assistant Manager, Operational Excellence (Process Re-engineering)
2d ago


Joining the operational excellence andresilience team, you will :

  • Lead Business Process Re-engineering (BPA) initiatives and support Robotics Process Automation (RPA) as an enabler in delivering efficiency, employee satisfaction, and best-
  • in-class customer experience.

  • Ensure proper documentations of policies & procedures (including process flow charts) for processes in review, in accordance with best practices, and ensure proper governance framework
  • Promote process excellence & efficiency across AXA Singapore
  • Manage external automation vendor and support in meeting the automation requirements
  • A glimpse of your daily mission :

  • Engage with business owners to identify areas, within AXASingapore, for improvement opportunities and develop the project charter andbusiness case
  • Prioritize the improvement pipeline based on a pre-definedprioritization matrix
  • Review and redesign processes using Lean Six Sigma methodology
  • Provide input / requirements to RPA developers, and support thedelivery of the automated solution
  • Manage the overall delivery of BPR initiatives to meet thebusiness requirements and schedule
  • Manage & develop the BPR team to beeffective in delivering BPR initiatives
  • Qualifications

    Successful qualifier of this mission

  • Degree Qualified
  • At least 3 year of Business Process Improvement / RPA / IT experience
  • At least 5 years experience working for Financial or Insuranceindustries
  • Strong problem-solving skills andexcellent project management skills
  • Change management experience
  • Strong leadership and people managementskill
  • Ability to work in a fast pace and diverseenvironment and with new challenges

    About AXA

    The AXA Group is a worldwide leader in insurance and asset management, with 166,000 employees serving 103 million clients in 64 countries.

    AXA in the number 1 Global Insurance Brand for the 10th year running, and it also the number 1 insurance company in the Top 50 Most Innovative Companies.

    AXA's mission is to help customers live their lives with more peace of mind by protecting them, their relatives and their property against risks, and by managing their savings and assets.

    As a company whose business is to protect people, we have a responsibility to leverage our skills, resources and risk expertise to build a stronger and safer society.

    To achieve this mission, we are committed to redefining the standards of our business so that we truly differentiate ourselves and earn the trust of our key stakeholders.

    AXA Insurance is part of the AXA group, a worldwide leader in insurance and asset management, and the world’s leading insurance brand for the tenth consecutive year, with 160,000 employees serving 105 million clients in 62 countries.

    Present in Singapore since 1969, AXA Insurance has been serving the general and life insurance needs of individuals and companies in Singapore through a wide range of innovative products.

    What We OfferAs one of the top global insurers in Singapore, AXA Insurance protects more than a third of a million customers in Singapore.

    As a company whose business is about protecting people, AXA Insurance is committed to building a stronger and safer society by empowering customers to live better lives.

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