Support & Software Engineer
JPMorgan Chase & Co
1d ago

Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm.

You'll work collaboratively in teams on a wide range of projects based on your primary area of focus : design or programming.

While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines.

Finally, you'll have the opportunity to develop professionally and to grow your career in any direction you choose.

As a member of our Production Support team, you’ll immediately put your love of technology into action. Each day, you and your team will be responsible for making sure our platforms, servers and networks are online and secure.

You’ll work together, evaluating, selecting, implementing, integrating, maintaining, upgrading, documenting and designing our infrastructure.

You’ll find new and creative solutions to troubleshoot and resolve issues. Communication is the key, both in problem solving with your supervisors and collaborating with your coworkers, as well as other teams in the network.

We are looking for a highly motivated individual that can utilize their software engineering skills to automate or eliminate operational tasks.

The candidate will build and implement creative solutions to operational problems, including optimizing existing systems, building infrastructure, Capacity and Resilience management and eliminating work through automation.

You will partner with various cross-functional teams across the globe, and will be responsible for maintain products SLI / SLO, availability, reliability, tooling and visualization for business, development, and operational teams to consume.

This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and / or other enhanced screening at the time of accepting the position and on an annual basis thereafter.

The enhanced screening will need to be successfully completed prior to commencing employment or assignment

Responsibilities :

Develop tools and visualization to understand our customer experience and their product interaction

Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles

Develop solutions to automate manual development & operational task.

Responsible for the availability, performance, change management, telemetry, and capacity management of their services

Engage in with the development team throughout the life cycle to help build for reliability

Take part in Root Cause Analysis and post-mortem to identify and eliminate gaps and improve service

Analyzes usage and telemetry data to identify patterns to predict and prevent failure

Constantly evaluate and test products specially before and after any change

Manage the efforts to split between manual operational work and engineering work

Part of the 24x7x365 support coverage

This role requires a wide variety of strengths and capabilities, including :

  • BS / BA degree or equivalent experience
  • Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
  • Experience with system administration in Windows, Unix, or Linux platforms
  • Experience with high level programing language such as Java, Python or C# and shell scripting
  • Strong experience with CI / CD pipeline and testing framework
  • Experience in Incident, Change and Problem management process in an large scale operations
  • Experience with integrating solutions in a multi-vendor environment, including SaaS environments
  • Experience in performance engineering and monitoring using tools such as AppDynamics, Splunk, Apica, Jmeter and Dynatrace
  • Experience with Automation and Configuration tools like Ansible, Puppet, Chef or Evolven
  • Experience with Agile and full software development life cycle discipline
  • Experience with Capacity and Resilience management practices and procedures is beneficial
  • Knowledge of networking protocols is beneficial.
  • Industry recognized security certifications (security, networking, etc.) strongly preferred
  • Experience with Splunk in one of the following areas : IT Operations, compliance, Dev-Ops, network security, and system security, supporting security event management tools (SIEMs)
  • Good working knowledge of Cloud Engineering. Understanding of private cloud principles and exposure to public cloud offerings such as AWS, Azure, Cloud Foundry or similar technology is preferred
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