SM20200609: Network Engineer (Remote)
ERP21 Pte Ltd
Singapore, Singapore, Singapore
3d ago

Job Overview :

To perform tasks that are to ensure maximum possible service availability and performance, to provision customer’s network services on core equipment and to provide support services for engineering and other technical teams.

These results in a highly diverse range of duties for the engineer, whom are required to ensure they are fulfil in a timely, co-operative and professional manner

Key Responsibilities :

  • To work with a team to conduct installation, testing and commissioning of equipment in Company’s office or at Customers’ premise(s)
  • To coordinate and conduct demonstration to Customers / Prospects on specific products
  • To plan the delivery and deploy of equipment to Customers’ premise and to ensure the delivery are in good condition
  • To report to his / her manager of any discrepancy in the delivery and order accordingly
  • To conduct verification test, pre-installation test and any forms of test that are assigned
  • To plan the activities and schedule for making changes / modifications to various network configurations as requested by Customers
  • To attend to Customer’s request for information, request for action, and any other form of requests pertaining to technical support activities, and notify his / her manager accordingly
  • To investigate customer complaints and perform trouble shooting and replacement of equipment at customer’s premises
  • In large installation project, to attend meeting / progress meetings with customers, gather the feedback and comments and provide appropriate follow up action
  • To monitor and report the progress of project / site activities to his / her manager
  • To study, investigate and recommend new equipment suitable for customers
  • To provide appropriate recommendations to Customers for Post-Sales support
  • To assist in preparing proposal and specifications to Customers
  • To participate actively in designing the network / configuration diagram based on customer requirements
  • Knowledge of MPLS, BGP and OSPF routing protocols
  • Job Requirement / Qualification :

  • Higher Diploma / Diploma / Degree in IT / Computer Science
  • Minimum CCNA certification and / or equivalent
  • At least 3 years of experience in network support
  • Good technical knowledge of network
  • Working technical knowledge of current protocols and standards
  • Ability to operate tools, components and peripheral accessories
  • Good communication and reporting skills
  • Self-motivated, team player, action-and-results oriented
  • Ability to work successfully under tight deadlines
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