Alert Monitoring Operator - Bank [ref:af]
A-IT SOFTWARE SERVICES PTE LTD
SG, SG
6d ago
source : GrabJobs

Client : Bank

Location : Alexandra Road

Contract : 12 months, renewable

Salary : S$5200

You will work with Computer Operations team to monitor pro-active and reactive alerts coming from various tools. You are expected to perform 24 x 7 shift duties on rotation to support monitoring functions in Command Center which runs multi-platform systems on Mainframe, AS / 400, UNIX / Linux and Windows.

Rotational shift hours :

  • Morning : 7.30am to 3.45pm
  • Afternoon : 2.45pm to 11pm
  • Night : 10.30pm to 8am
  • Note :

  • 24x7 rotational shift work includes weekends / PH
  • This is a 5-day work-day and 2-day off-day
  • Shift allowance and weekend / PH allowance are not provided
  • Public transport is still available before and after shift timings so no transport claims
  • Job Scope

    Monitoring scrutinizing alerts received from our various tools and ensuring that they are properly logged and worked on.

    Incident Ticket Management entering alerts into ticketing tool (Remedy) and updating these tickets as necessary.

    Escalation contacting various support teams as necessary in order to ensure alerts are properly managed.

    Automation look into ways to automate repetitive tasks and work with vendors and internal parties to implement automated solutions.

    Process Improvement continuously review current processes to identify rooms for improvement including automation and job optimization.

    Documentation create and update documentation related to Operations Monitoring.

    Audit ensure that all documentations used by the team including processes, SOP’s and work instructions are complete, accurate and up to date.

    Reporting and Communications create and distribute reports and communications related to Operations Monitoring.

    Requirements

  • Degree in IT, Computer Science or related fields with at least 2 years of working experience in Computer Monitoring ideally in a financial institution.
  • Able to communicate with all levels of the organization from senior management, junior staff and technical personnel.
  • Able to work in a 24x7 shift roster.
  • Knowledgeable in using Microsoft Excel formulas, pivot tables and macros for creating and automating reports.
  • Experience in various hardware platforms (e.g. Mainframe, AS400, Unix, Windows, Linux).
  • Good communication, presentation and interpersonal skills.
  • Proven ability to work under pressure.
  • A good team player but also able to achieve personal targets.
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