Client : Bank
Location : Alexandra Road
Contract : 12 months, renewable
Salary : S$5200
You will work with Computer Operations team to monitor pro-active and reactive alerts coming from various tools. You are expected to perform 24 x 7 shift duties on rotation to support monitoring functions in Command Center which runs multi-platform systems on Mainframe, AS / 400, UNIX / Linux and Windows.
Rotational shift hours :
Monitoring scrutinizing alerts received from our various tools and ensuring that they are properly logged and worked on.
Incident Ticket Management entering alerts into ticketing tool (Remedy) and updating these tickets as necessary.
Escalation contacting various support teams as necessary in order to ensure alerts are properly managed.
Automation look into ways to automate repetitive tasks and work with vendors and internal parties to implement automated solutions.
Process Improvement continuously review current processes to identify rooms for improvement including automation and job optimization.
Documentation create and update documentation related to Operations Monitoring.
Audit ensure that all documentations used by the team including processes, SOP’s and work instructions are complete, accurate and up to date.
Reporting and Communications create and distribute reports and communications related to Operations Monitoring.