Client Manager, SEA Client Portfolio
Singapore, Singapore
2d ago

What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected.

We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can’t find anywhere else.

Our associates enjoy a collaborative work environment, exceptional training and career development as well as unlimited growth opportunities.

If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

The Role

The Client Manager is an experienced service professional who understands the business drivers of our C-Level client base and their teams.

The CM provides our clients with a personalized, proactive service to help the team leverage the most relevant Gartner resources proactively, and serves as the single point of contact within Gartner.

Key Responsibilities

  • Ensure client satisfaction, account retention, operational efficiency and quality across Executive Programs and End User Programs service lines.
  • Cultivate and expand existing business relationships through frequent communication and regular client interactions to ensure the clients’ needs align to their value plans.
  • Partners with the Executive Partners (EP) and Leadership Partners (LP) to ensure our C level client base and their teams receives value against the services they’ve purchased.
  • The CM partners with the EP and LP to identify the key challenges and initiatives of the client and provides solutions to ensure we meet their business needs.

  • Drives clients service usage and making sure that all service delivery and inquiry teams are delivering the research information in a timely manner
  • Delivers on-site member support at annual Symposium events or other Gartner events as requested
  • Requirements

  • Bachelors degree or equivalent experience
  • 5 - 10 years of experience in the IT industry, preferably as a business / technology advisor
  • Previous experience in a client-facing position, specifically interacting with C-level professionals
  • Highly collaborative, strong interpersonal, listening and relationship building skills; demonstrated customer focus mentality
  • Organization planning, and time management skills. Must have experience managing via systems
  • Demonstrated excellence in proactive service (e.g., reaching hard to get clients)
  • Demonstrated excellence (e.g., top 10% performer) in a service role
  • Comfortable with being accountable for specific service level delivery (e.g., quarterly interaction with clients)
  • Demonstrated ability to interact with C-suite members and senior leadership teams
  • Knowledge and understanding of major technology areas; desire to learn about Gartner products
  • Ability to adapt to a dynamic work environment.
  • Apply
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