Engineer / Associate Engineer, Customer Care
BEAQON PTE. LTD.
Singapore
6d ago

About Beaqon

Beaqon is an enabler for the ICT (Information and Communication Technology) and Security industry in Southeast Asia, with 4 primary business verticals.

It encompasses a myriad of products, technologies and professional services.

We principally focus on the delivery of high quality wired-line and wireless cable products, as well as building data centre infrastructure, and providing innovative and resilient homeland security solutions.

Beaqon also operate a Neutral Host business - building high-availability advanced digital infrastructure solution to meet telco companies’s wireless coverage and capacity needs.

Beaqon strives to overcome challenges and evolve to build next-generation technologies.

To view our comprehensive offerings, do visit our website at

Summary of Position

The incumbent is required to provide technical support to maintenance team, support system testing and commissioning and be involved post-sales activities of projects.

Responsibilities

  • Perform off site survey with clients to capture essential requirements
  • Provide on-site technical support for variation orders received by Projects Delivery and Customer Care department
  • Support maintenance testing and commissioning by drafting specific tests and commissioning plans for CCTV and Card Access Systems
  • Resolve technical issues by coordinating with both internal team and external vendors to meet client requirements
  • Carry out preventive and corrective maintenance of CCTV and Card System Core switches and recording servers
  • Requirements

  • Nitec / Higher Nitec / Diploma in Electrical / Electronics / Engineering / IT
  • Possess analytical and problem solving abilities
  • Good customer management and communication skills
  • A good team player with the ability to multi-task
  • Driven, self-motivated and ability to work independently
  • Resilient and persistent
  • Relevant experience working in maintenance field
  • Must be able to perform standby duties (rotation) or 12 hours shift duties
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