Client Operations Manager
Capital Group
Singapore, SG
1d ago
source : SuccessFactors

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At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it’s more than that.

It’s smart and highly driven people united in purpose to serve our investors and one another.

Bring your energy and unique perspective to Capital and you’ll have the opportunity to grow with us professionally, personally, and financially.

You’ll be part of a team that genuinely cares about helping you succeed. You’ll work alongside talented colleagues, many of whom build long careers while progressing through multiple roles, establishing lifelong friendships and making a difference in our communities.

In return for your contributions, you’ll receive premier compensation and benefits, and a company-funded retirement plan that ranks among the most generous.

Client Operations Manager

The Fund Platform ( FP ), part of global Investment Operations (IO), has opened a new position for a Manager within its new global Client Operations team in the Singapore office.

In the context of ambitious business growth plans for Europe & Asia through CG’s Luxembourg and Australia domiciled funds as well as client-dedicated segregated accounts, the newly formed Client Operations team is expanding from its current base in Geneva (currently the Investor Servicing team) and adding responsibilities and presence in London and Singapore.

We are looking for a motivated and resourceful manager with strong leadership skills to set up a team in Asia and be a central go-to person in the region for the relevant responsibilities & activities.

Those include ownership for the Asia based sub-team, initially consisting of one associate, and hands-on involvement and leadership in the following activities :

  • Client onboarding, including the preparation, negotiation and execution of relevant agreements, as well as segregated accounts, coordinating with Legal & Compliance ( L&C ) and other internal and external SMEs if necessary;
  • Significant change activities (e.g. benchmark and / or guideline changes) and operational change requirements, collaborating widely across the Europe & Asia Distribution team (EAD), Investment Operations (including notably the Client Relations team), L&C and other relevant CG departments as necessary
  • Monitoring & managing the service level of outsourced transfer agency and other service providers as relevant (notably the JP Morgan Transfer Agency team in Hong Kong and Link in Australia), ensuring controls are in place to monitor compliance with applicable regulation, policies and procedures;
  • contributing to the overall oversight and management of performance at a global level.

  • Contributing to the successful formation of the new (global) Client Operations team through strong collaboration with the CO global management team, and over time building and developing an effective local team by driving engagement, managing associate performance and development.
  • Participating to and / or leading new business initiatives as well as team / FP projects relating to structural changes and efficiency enhancing process improvements.
  • The manager will also be the local escalation point and people manager for a small team of associates that are part of the Investment Operations’ Core Ops team in Singapore, whose functionally liaise into leaders and groups that are based in the UK and the US.
  • This dimension of the role may not be permanent over the longer period.

    The ideal candidate is expected to demonstrate the following characteristics :

  • Possesses and / or acquires, and continually updates, in-depth knowledge of the offshore funds’ environment, regulation and structures;
  • exhibits knowledge in and engagement to maintain awareness of current and possible future trends affecting the funds industry and FP.

    Experience with Luxembourg or other offshore funds, and specifically in the realm of transfer agency or banking operations, is a plus.

  • 3-5 years’ experience in people / team management. Ability to plan processes and manage the workload of a team, including hands-on involvement (particularly in the early stages when the team is small) to assure work is completed in a timely manner.
  • Great collaboration skills; experience of working within a global team a plus.
  • Effective and professional service orientation and the ability to build appropriate rapport with internal and external contacts.
  • Analytical skills in areas of high complexity, and sound judgment in resolving such issues.
  • Initiative and curiosity to identify issues / problems early, with willingness and skill to escalate those effectively to management and drive resolution.
  • Demonstrates highly effective written and oral communication skills.
  • Fluency in English is a must; fluency in or solid knowledge of Mandarin and Cantonese are a significant plus.
  • Company Overview :

    Founded in 1931, Capital Group is one of the world’s largest and most trusted investment management companies and home to the American Funds.

    We manage more than US$1.7 trillion in assets, and our 7,500 associates make our clients their first priority every day.

    When we do our job right, millions of investors around the world fulfill their dreams and financial goals, from home ownership and higher education, to a comfortable retirement.

    Our long-term investment results and outstanding service set us apart from our competitors, while our workplace sets us apart from other employers.

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