Command Centre Engineer
Government Technology Agency of Singapore
Singapore, SG
4d ago

What to Expect :

  • Monitor the overall availability and health of WOG infrastructure and services
  • Maintain oversight of the various WOG infrastructure’s and services’ events
  • Drive and work with various support teams (internal and external) to resolve service disruptions and restore services as rapidly as possible
  • Ensure timely escalation and track incident life cycle till resolution
  • Manage technical and management bridges
  • Ensure appropriate and timely communications are sent to senior management to update on the incident status and impact
  • Prepare executive summaries and reports on critical and high priority incidents for senior management
  • Plan and coordinate Business Continuity Plan
  • How to Succeed :

  • Bachelor’s Degree or Diploma preferably in Engineering or Information Technology with at least 3 years of experience in command centre operations and incident management
  • ITIL v3 Foundation is a plus
  • Knowledge and experience working with wide range of enterprise technologies, such as Network Infrastructure, Active Directory, Microsoft Exchange and SAN will be an added advantage
  • Good deductive reasoning and problem-solving ability
  • Excellent oral and written communication skills
  • Strong interpersonal and relationship building
  • Ability to work on rotating shifts
  • Permanent
  • Apply
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