Senior network support engineer
Amaris Consulting
Singapore, SINGAPORE
1d ago

Company Description

We are an independent technology and management consulting firm dedicated to driving business transformation & innovation for clients on an international level .

Our expert solutions focus on Strategy & Change, Information System & Digital, Telecoms, Life Sciences and Engineering. We constantly meet and exceed our 850+ worldwide clients ’ expectations this is made possible by an international team of more than 6,000 people, working together from 80 offices in 55 countries.

We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential.

Your Role

  • Providing remote and on-site technical support
  • Analysing logs and tech-support files to determine the root cause of network related incidents and outages
  • Providing real time / live network troubleshooting with customers and other vendors
  • Developing and implementing Method of Procedure (MOP) for configuration, integration, software upgrades and patches of network infrastructures and NMS servers
  • Resolving tickets raised by customers on time. ·
  • Raising tickets to third party vendors.
  • Ideal candidate

  • Good knowledge in IP / MPLS
  • Possess any industry certification like Cisco or Juniper
  • Good presentation and communication skills
  • Proactive and able to take initiative and ponder risks
  • Being or willing to be hands on is a must.
  • Be on call after office hour when needed
  • Why us?

  • Be part of an international, multicultural environment of 7,750 talented people over 60 countries and 5 continents
  • Join a fast-growing global group with a turnover of €565M and over 1,000 clients across the world
  • Explore opportunities to grow quickly with a tailor-made career path : 70% of our key senior talent joined the company at entry level
  • Take advantage of over 500 training courses in our ACADEMY catalogue, which includes programs in interpersonal communication, team management, project management, etc.
  • Get the opportunity to support nonprofit organizations thanks to our Foundation initiatives and volunteering platform OneSmallStep
  • Depending on your performance and eligibility criteria, you can benefit from international mobility opportunities and progress your career worldwide, and / or experience other departments and sectors
  • Unlock your full potential, both professionally and personally.
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