We are an independent technology and management consulting firm dedicated to driving business transformation & innovation for clients on an international level .
Our expert solutions focus on Strategy & Change, Information System & Digital, Telecoms, Life Sciences and Engineering. We constantly meet and exceed our 850+ worldwide clients ’ expectations this is made possible by an international team of more than 6,000 people, working together from 80 offices in 55 countries.
We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential.
Providing remote and on-site technical support
Analysing logs and tech-support files to determine the root cause of network related incidents and outages
Providing real time / live network troubleshooting with customers and other vendors
Developing and implementing Method of Procedure (MOP) for configuration, integration, software upgrades and patches of network infrastructures and NMS servers
Resolving tickets raised by customers on time. ·
Raising tickets to third party vendors.
Good knowledge in IP / MPLS
Possess any industry certification like Cisco or Juniper
Good presentation and communication skills
Proactive and able to take initiative and ponder risks
Being or willing to be hands on is a must.
Be on call after office hour when needed
Be part of an international, multicultural environment of 7,750 talented people over 60 countries and 5 continents
Join a fast-growing global group with a turnover of €565M and over 1,000 clients across the world
Explore opportunities to grow quickly with a tailor-made career path : 70% of our key senior talent joined the company at entry level
Take advantage of over 500 training courses in our ACADEMY catalogue, which includes programs in interpersonal communication, team management, project management, etc.
Get the opportunity to support nonprofit organizations thanks to our Foundation initiatives and volunteering platform OneSmallStep
Depending on your performance and eligibility criteria, you can benefit from international mobility opportunities and progress your career worldwide, and / or experience other departments and sectors
Unlock your full potential, both professionally and personally.