The Customer Intelligence Analyst (CIA) is accountable to deliver a flawless Order to Cash (OTC) process from end-to-end to our customers.
You are a problem solver who continuously improves processes and algorithms to enable touchless operations across our APAC supply chain network.
You are an important link for related organizations within P&G, customers and 3rd party logistics companies to resolve any OTC issues!
The scope of this CIA role requires you to support our Indonesia market operations and manage orders and documents in the written and oral Bahasa Indonesia language.
You will be working in the Singapore Customer Intelligence Centre (SCIC), reporting to a Cluster Manager and will be collaborating with the multifunctional teams like Finance, Sales, and Product Supply teams across Asia Pacific markets.
What success looks like
Using analytics and business knowledge, you are the expert in the customer order pattern, provides insights and ideas to drive end-to-end synchronization and hence bringing value for customers and P&G.
You will deliver Best-in-class critical metrics including Service, Day Sales Excellent, delivery on time, and respond to customers’ requests & enquiries in a timely manner.