Snr Field Services Coordinator
Veritas Technologies LLC
Temasek, Singapore
4d ago

Veritas Technologies empowers businesses of all sizes to discover the truth in information their most important digital asset.

97% of Fortune 100 companies rely on Veritas today.

According to International Data Corporation (IDC), they predicts that data will double every 2 years, reaching 44 zetabytes by 2020?

That's more bytes than gallons of water in the ocean and an exponentially growing problem for businesses. Veritas helps organizations harness the power of their data & turn it into actionable insights.

At Veritas, you will enjoy an open, flexible, and supportive environment which lets you bring your ideas to life. Our commitment to development and diversity sparks innovation.

Responsibilities :

  • Acts as liaison between Veritas field service partner and internal Veritas stakeholders
  • Responsible for scheduling customers’ onsite field service & support
  • Timely completion of field dispatches and reports
  • Monitor field dispatches activities to ensure SLA compliant
  • Address and resolve any issues and complaints
  • Track unresolved issues and report any problem encountered during onsite engagement
  • Devises ways to improve customer service and client relationships
  • Assist field service partner, customers and internal stakeholders with inquiries related to appliance field & support
  • Required Knowledge, Skills and Abilities

  • Capable of remaining patient and calm when dealing with frustrated customers
  • Excellent interpersonal and persuasive skills
  • Exhibits ability to think creatively and analytically
  • Ability to quickly respond, efficiently manage time and shift from one task to another while managing daily priorities
  • Commitment to follow-up and follow-thru on
  • Proficiency in Microsoft Office Suite
  • Strong verbal and written communication skills in English and Mandarin. Skill of additional Asian languages would be a strong advantages
  • Able to work on shift and weekends
  • Education and Experience

  • Minimum of 2 years customer service experience (or equivalent experience)
  • Post-secondary education
  • Apply
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