Network Engineers (N1) work at the focal point to provide essential monitoring and troubleshooting support for all Sea products, services, and systems while escalating problems to appropriate teams.
As a part of the team, you will aim to resolve network issues within a short period of time to bring Sea's quality of services to new heights.
Tier-I management, monitoring, and support for Sea network infrastructure and other services
Monitor Sea network infrastructure and other services. Respond to graph / log anomalies, system alerts via email / SMS / phone-calls, etc.
Identify issues according to SOPs and experience, escalate identified issues for resolution when necessary
Provide first-level troubleshooting and support on network and system issues
Use basic switches CLI command to find out the config or switches issues
Input correct command for basic network devices operation
Follow up proactively with internal or external parties for issue resolution progress
Summarise and report on monitored systems for service improvement
Work in shifts (24x7)
Diploma or degree in Telecommunication or Computer / IT Engineering
Knowledge of Ethernet network and computer systems
Knowledge of IT service management
Understand the basic network knowledge of VLAN, HSRP, ACL, Routing, ARP, TCP / IP
CCNA is required for experienced applicants
IT Service Management certificate is a plus
Competent in technical report writing and documentation
Strict adherence to company policies and confidentiality
Strong interpersonal skills and able to interact with all levels of employees professionally
High-potential fresh graduates with no prior experience are welcome, internal networking training will be provided