Network Engineer (N1)
Sea Limited
Singapore
1d ago

Network Engineers (N1) work at the focal point to provide essential monitoring and troubleshooting support for all Sea products, services, and systems while escalating problems to appropriate teams.

As a part of the team, you will aim to resolve network issues within a short period of time to bring Sea's quality of services to new heights.

  • Tier-I management, monitoring, and support for Sea network infrastructure and other services
  • Monitor Sea network infrastructure and other services. Respond to graph / log anomalies, system alerts via email / SMS / phone-calls, etc.
  • Identify issues according to SOPs and experience, escalate identified issues for resolution when necessary
  • Provide first-level troubleshooting and support on network and system issues
  • Use basic switches CLI command to find out the config or switches issues
  • Input correct command for basic network devices operation
  • Follow up proactively with internal or external parties for issue resolution progress
  • Summarise and report on monitored systems for service improvement
  • Work in shifts (24x7)
  • Diploma or degree in Telecommunication or Computer / IT Engineering
  • Knowledge of Ethernet network and computer systems
  • Knowledge of IT service management
  • Understand the basic network knowledge of VLAN, HSRP, ACL, Routing, ARP, TCP / IP
  • CCNA is required for experienced applicants
  • IT Service Management certificate is a plus
  • Competent in technical report writing and documentation
  • Strict adherence to company policies and confidentiality
  • Strong interpersonal skills and able to interact with all levels of employees professionally
  • High-potential fresh graduates with no prior experience are welcome, internal networking training will be provided
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