Sales Training & Development Lead, SMB
4d ago

Responsibilities- Implementation of systematic approaches to training and mentoring for all client-facing TikTok SMB sales and support teams in SEA.

  • Develop, launch and lead training programs for Key Accounts and internal TikTok teams within the SMB vertical.- Program Management of training & certifications across SEA SMB.
  • Help to up-skill and measure internal teams capabilities and certification.- Drive roadmap across training and development programs.

  • Develop rewards and track participation of external and internal programs.- Identify gaps in training and use insights to help improve the quality of trainings.
  • Trainer : Train TikTok staff and run trainings sessions for new joiners to the SEA SMB team- Coordinate with the product teams on ad operations and data access rights for the growing SEA SMB team- Communicate effectively, both verbally and in writing to translate ideas into clear, high impact guidance for diverse audiences in advertising and marketing.
  • Work closely with HR, monetization, and product teams.- Provide thought leadership around the importance of building domain expertise with internal teams, and the best approach to do so in a scalable way.
  • Prepare and deliver reviews and reports to senior management.Qualifications- BA / BS degree.- 5-10 years relevant working experience ideally in advertising, media or technology industries.
  • Proven large scale program management expertise with specific experience driving standardized programs and passion for training and education programs.
  • Excellent communications skills and executive presence; ability to represent TikTok and be inspirational and influential in mobilizing partners and internal teams around a culture of learning.
  • Strong organizational agility and ability to collaborate across groups.- Ability to set goals, plan, and prioritize many initiatives and opportunities with minimal guidance.
  • Open to work in a fast paced, diverse environment and thrive in ambiguity.
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