Contract Collaboration Engineer
Millennium Management LLC
Singapore
4d ago
  • This is is a 6-months contact role*
  • Principal Responsibilities

  • Assumes subject matter expert (SME) responsibility for APAC voice and video applications and infrastructure.
  • Develops and executes user migration plans from Avaya to Cisco voice in conjunction with the global IT team
  • Ensures that infrastructure designs and technologies comply with corporate strategy, principles and standards, and industry best practices.
  • Continually evaluates infrastructure effectiveness, develops technical direction, and upgrade initiatives.
  • Develops tactical (short-term) and strategic (long-term) technical solutions that will address business and IT requirements.
  • Reviews and documents existing infrastructure and operating procedures, including developing engineering diagrams, operations manuals, and run books.
  • Develops, documents and implements engineering processes to test and implement updates, and patches. Reviews internal security vulnerability reports for action.
  • Analyzes system health, capacity and performance. Recommends platform improvements where applicable, identifies and raises risks, and provides metrics and reporting.
  • Contributes to the design, development, and execution of system lifecycle from inception through deprecation.
  • Operates with moderate supervision in routine matters, develops and monitors work plan / task lists for medium scale assignments that would be part of a larger project plan, and exercises independent judgment in problem resolution.
  • Provides operations support for business critical systems as part of the global IT team.
  • Communicates with all levels within the CI organization as well as supporting the Business.
  • Qualifications / Skills Required

  • Minimum five years operations and engineering experience with voice and video infrastructure and endpoints preferably with Cisco, Avaya, Microsoft Skype and Polycom
  • Experience with SIP trunking, dial plans, least cost routing, SBCs, Cisco UCM, Cisco Expressways, Cisco Meeting Server, carrier interfaces, migrating from H323 and TDM to SIP, QoS
  • Experience with Avaya voice environments and Session Manager and Call Manager
  • Familiarity with WebEx in cloud and hybrid modes, Cisco UCCE, SIP Turret and trader voice technologies, and NICE voice recording
  • Experience deploying and managing a multisite multinational voice and video networks
  • Experience reviewing, recommending, and certifying voice and video endpoints, as well as peripherals such as headsets, webcams and speakerphones
  • Broad knowledge of network design, virtualization (VMware, Citrix, Microsoft), storage (SAN, NAS, Local Storage), routing / switching / firewalls, load balancing, and monitoring (SCOM, SolarWinds)
  • Experience with successfully implementing architected designs and engineering processes that meet the business requirements and leverage industry best practices / standards
  • Proficient in at least one scripting language (VBScript, PowerShell, Batch, etc.) with the ability automate repetitive administrative tasks. PowerShell preferred
  • BS in Computer Science or related field, or equivalent experience
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