CLIENT MANAGER
Marsh LLC
undefined, Singapore
52d ago

Description

Being part of our Broking team to service a portfolio of medium to large enterprises, you would be taking ownership of the assigned portfolio to ensure profitability of the accounts and renewal business.

As the Client Manager, you would be expected to :

  • Day-to-day servicing of clients’ insurance requests and ensure good service delivery
  • Works with local Marsh network and clients in APAC to service clients’ needs
  • Policy / contract reviews
  • Builds good relationship with clients, Producing Office and local Marsh servicers
  • Assists in the development and finalization of Client Service Agreements.
  • Assists the Client Manager(s) in implementing action plans, monitoring progress, assuring service meets or exceeds client expectations, and protecting the firm from Errors & Omissions.
  • Communicates regularly with clients, Producing Office and service team members. Monitors feedback through surveys and ongoing dialogue.
  • Qualifications

    To be successful for this role, you would be expected to have :

  • Bachelor’s degree with minimum 5 years of experiences in at least Senior Broker’s level, if not a similar capacity.
  • Experience with any of the following areas : Corporate Solutions, Property & Casualty and Infrastructure is preferred
  • Attained minimum Certificate in General Insurance (CGI) or equivalent. ANZIIF or ACII will be an advantage
  • Strong negotiation, presentation and problem solving skills
  • Highly motivated, team player with good interpersonal skills
  • Ability to navigate swiftly in a fast paced environment
  • Good command of English, written & verbal
  • Service oriented mind-set
  • Positive attitude towards work & learning
  • Ability to work independently
  • MS office proficiency
  • Sales & Client / Carrier Relationship Management

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