Senior Infrastructure Engineer, Messaging & Collaboration Services (MS Exchange)
Government Technology Agency of Singapore
Singapore, SG
7d ago

What to Expect :

  • Manage multiple contractors (service providers) in operating and supporting multiple IT infrastructure and services so as to meet prescribed service levels.
  • Ensure that contractual obligations are met by service providers
  • Develop and implement appropriate central ICT governance as well as performance management framework, to ensure continuous improvement by service providers
  • Review and improve work processes based on best practices in industry, specific to service support operations for Government Email Systems, Mobile Device Management System and Client Platform technologies.
  • Facilitate and support customer’s complaints / escalation, and address identified lapses with improvement plans
  • Ensure that project implementation and operations are aligned to Government technology standards and policies
  • Conduct validation on services to ensure audit and operational compliances
  • Conduct assessment and testing of new products for introduction into existing environment
  • Ensure customer satisfaction in managed ICT services
  • How to Succeed :

  • At least 5 years of working experience in IT operations either in an external IT service provider organisation or internal IT department within an organisation.
  • Strong operational management skills with proven experience primarily in the following : Enterprise Email Systems particularly in Microsoft Exchange 2013 or later Mobile Device Management Systems such as VMWare AirWatch Collaboration Platforms particularly in Microsoft Sharepoint Client Platforms such as Microsoft Outlook, OneDrive and OneNote
  • Proven vendor / contract management experience
  • Experience in support of premium customers
  • Working knowledge and experience in ITIL Service Operations Framework, service automation
  • High energy with willingness to stand-by or perform 24x7 hours when called for
  • Highly motivated individual who is able to work within a team and individually to achieve work objectives.
  • Able to communicate well in English both verbally and in writing.
  • Direct Contract
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