Description : Job ID R184293
Job ID R184293
Technical Account Manager
The TAM Program is critical to the global VMware Professional Services Organization (PSO) which influences the success of each VMware implementation.
The PSO team is dedicated to the success of the customer and their virtualization strategy and implementation. The PSO team ensures that VMware customers are successfully implementing their business plans from adoption all the way to a fully functioning virtualized datacenter.
The VMware PSO team includes Implementation / Managed Services, Project / Engagement Management, Education Services, Partner Management and Technical Account Management (TAM) Services.
Technical Account Managers assess an account’s existing infrastructure and review implementation plans for best practices before making recommendations based on the account’s unique requirements.
The TAM also strives to bring together divergent business divisions toward a common objective and helps these groups address business and technical hurdles by providing access to VMware information and experts while serving in a Trusted Advisor capacity to their accounts.
As one of our Technical Account Managers (TAM), you will be responsible for building and maintaining post-sales relationships with VMware’s largest and most complex customers.
These customers are typically Fortune 100 accounts adopting VMware virtualization software across their datacentres. You will serve clients to ensure successful implementations and as an account manager to ensure that the customers serve as a positive reference and continue their standardization on VMware technology.
Additionally, you will become the customer’s single point of contact into all of VMware. As such, your technical abilities are critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise.