Summary of Responsibilities :
The main responsibilities and tasks of this position are as listed below, but not limited to these :
To consistently offer professional, friendly and engaging service
To lead and supervise the day-to-day operation of the department to ensure service standards are followed
To handle Guest concerns and react quickly, logging and notifying the proper areas
To actively participate in daily briefing, department meetings
To ensure Room Attendants are informed daily about priorities in their section
To follow departmental policies and procedures
To report necessary maintenance items
To follow all safety and sanitation policies
To inspect rooms cleaned by Room Attendants including all VIP and Showrooms
To assist in the training and supervision of the Room Attendants
To ensure maximum efficiency in performance of Room Attendants
Perform any other reasonable duties as required by the Management from time to time.
Other duties as assigned
We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a passion for perfection and work in a dynamic environment.
In addition, the candidate should possess :
Previous housekeeping experience is an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to work well under pressure in a fast paced environment
Physical Aspects of Position :
Physical aspects of the position include but are not limited to the following :
Constant standing and walking throughout shift
Occasional ascending or descending ladders, stairs and ramps
Swissôtel Hotels & Resorts
Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.
If you feel you are ready for your next professional challenge, send us your application today.