SEA - Employee Relations Lead
You will have overall responsibility to lead delivery of EmployeeRelations and Labor Relations Services within a cluster of countries in South East Asia.
You will lead a team of employee Relations professionals who will report directly or indirectly to you.
You will be responsible for the effective management of Employee Relations matters (grievances, discipline) measured by resolution of service requests within defined time periods, levels of accuracy and quality standards and customer satisfaction levels.
You will provide Labor Relations oversight for the SEA region and support and advise on the collective bargaining process.
You will ensure that the terms and conditions of employment in the cluster of countries is compliant with legal standards and also internal company requirements.
You will lead the development of internal employee relations capabilities with HR, managers and employees.You will provide subject matter expertise on significant workplace or individual events including restructuring, acquisitions, divestitures, outsourcing etc.
You will take on key responsibility in leading a team that provides services in a timely manner, treats the workforce respectfully and maintains high levels of confidentiality, trust and integrity in the handling of sensitive matters.
There will be opportunities for you to develop a culture of rigorous adherence to standards, process excellence and continuous improvement.
Major Duties & Responsibilities
Employee Relations Ensure timely and compliant handling of all Grievance and Discipline Requests. Coach & train managers and employees and build capability within the employee relations team.
Labor Relations : input and mentorship on Labor Relations Strategy, preparation & negotiation of CBA within agreed parameters with BUHR, business impact assessment, ad hoc Labor Relations advising including for major workforce events (M&A, Divestitures, Restructuring)
Performance Management Coach managers on handling performance issues
Actively participate in policy compliance and governance ensuring consistent positive employee experience. Ensure workplace policies are current and in compliance with applicable local laws
Build an external professional network to maintain an appropriate view of the workplace and marketplace
Provide professional mentorship to teams within the Cluster or Country.
Manage and motivate team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen, assess and provide constructive feedback for performance improvement.
Implement continuous improvement opportunities to improve provision of services by reviewing and providing feedback on operational processes, policies, standard operating procedures and work instructions and introduce key improvement plans for execution.
Other Duties & Responsibilities
Stay current on country (countries) employment and labor practices
Develop staff capability, knowledge, skills and understanding of the country or countries and Work Locations by organizing frequent functional / operational training and knowledge sharing activities for members of the team.
Comply with and carry out standards for maintaining a confidential and sensitive work environment for team
Conduct environmental scans and participate in significant workplace events (such as the planning and execution of RIF’s, M&A’s, etc.
Other Qualifications :
Minimum Bachelor’s Degree is required in Human Resources, Industrial Relations or Law.
A minimum of 6 years of experiences managing broad range of complex Employee Relations aspects is required.
A successful track record of designing, developing and implementing Employee Relations strategies, policies, practices, systems and tools is required.
Knowledge and understanding of applicable labor and employment laws and regulations is required.
Experience with conflict / problem resolution, employee advocacy and dispute resolution programs are required.
Additional required competencies include : analytical and process skills, partnering and collaboration skills, communication and influencing skills and consulting skills.
Current or previous leadership experience in managing a team of at least 3 employees.
Excellent research, writing and presentation skills are required.