ED/SVP, Regional Ecosystem Platform Management, Consumer Banking Group
DBS Bank
Pulau Ujong, Singapore
13d ago

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions.

As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage.

Our financial solutions are not only the best in the business they were made just right for you.

Responsibilities

  • Operationalize Ecosystems business development, platform management, and partner solutions for the Consumer Banking Group
  • Oversee the execution of product delivery, platform development, and solution design to achieve optimal outcomes and managing trade-offs
  • Align various workstreams and stakeholders to ensure cross-platform efficiencies
  • Manage all operational aspects of ecosystem partnerships together with country Ops team, including joint processes, service and ops design and execution, SLAs, compliance and risk management protocols, customer life cycle management, and partner engagement and escalation frameworks
  • Manage tracking of KPIs and business goals from ecosystem partnerships jointly with country
  • Create and lead governance forums and processes to ensure oversight and provide guidance for country ecosystem initiatives
  • Lead proactive efforts to improve efficiencies, reduce wastage, mitigating risks, and managing ambiguity.
  • Functional experience

  • 12-15 years of experience in partner management, product management, sales operations, delivery management, and / or project / program management roles
  • Experience in fast-paced and complex companies and industries with heavy focus on product management, such as consumer internet, payments, ecommerce, and digital financial services
  • Experience in working cross-functionally and across regions and functions to overall business KPIs and operational efficiency
  • Strong process and operations orientation, passionate about achieving program success through solving the details of execution
  • Technical experience

  • Understanding and experience of large-scale program and process management, models, including adopting tracking, governance, CRM, and other solutions
  • Appreciation of partnership acquisition, solution design, delivery, and ongoing partner management processes
  • Experience with Agile Development methodology and processes
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