Consumer Issues Officer (11-month contract)
Monetary Authority of Singapore
Singapore, SG
23d ago


Consumer Issues (CSI) Division spearheads initiatives in financial education and coordinates MAS' responses to consumers who have disputes with financial institutions.

This is a contract role not exceeding a year. Your responsibilities will include the following :

  • Support CSI’s complaints management (e.g. assignment of cases and creating of draft case logs in the complaints management database)
  • Any other ad-hoc tasks, including support a IT application project, which may include the following :
  • o User Acceptance Testing (e.g. compile a list of test scenarios and draft the acceptance criteria)

    o Documentation support (e.g. to document CSI’s discussion with line departments, IT department, vendor; and document user acceptance test results)

    o Administrative support (e.g. co-ordinates meeting, booking of meeting rooms)

  • Any other ad-hoc tasks

  • Ability to multiple-task
  • Good in Microsoft skills (Excel, Powerpoint, Word)
  • Ability to write well
  • A Team player
  • Experience in co-ordinating IT system project, including user acceptance testing, would be advantageous
  • Apply
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