As a Relationship Officer (RO) supporting the Privilege Banking team, you will be fully responsible for rendering excellent service support to our Privilege Banking customers and sales support to our Client Advisors.
Attend to both internal and external enquiries & complaints and provide adequate resolutions efficiently.
Deliver superior client servicing and contribute to the overall Privilege Banking customer service experience.
Administrative and documentation support as required and ensure compliance with bank’s policies & procedures.
Middle-office function based in office setting.
A recognized university degree or diploma with at least 2 years’ of customer service experience gained from handling mass affluent and / or high-
net-worth individuals; experience in privilege or retail banking environment is highly advantageous
Pleasant personality with excellent communication and interpersonal skills
Ability to converse fluently in Bahasa would be beneficial as you will be dealing with Indonesian clients
Proven ability to work independently and under pressure
Excellent organization and time management skills
Team player with positive attitude