Customer Support Technician IV - (T4)
Applied Materials
Singapore
26d ago

Description

Has advanced and specialized expertise in an analytical / scientific method or operational process, typically developed through a combination of job-

  • related training and considerable on-the-job experience. Completes assignments and facilitates the work activities of others;
  • may coordinate work beyond own area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor.

    Works autonomously within established procedures and practices.

    Key Responsibilities

  • Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
  • Uses escalation policies as required to keep management informed of down situations.
  • Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames.
  • Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.

  • Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-
  • ordinating support plans with customer management.

  • Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames.
  • Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.

  • Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects.
  • Assists in the preparation of and participates in customer meetings.

  • Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control.
  • Utilises Quality Improvement Process methods and terminology.

  • Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.
  • Functional Knowledge

  • Has developed advanced specialized expertise within a analytical / scientific area to perform the most complex work
  • Business Expertise

  • Has a good understanding of how related teams coordinate their efforts and resources to achieve objectives
  • Leadership

  • May act as a lead for the team, may allocate work and provide subject matter guidance to more junior team members
  • Problem Solving

  • Exercises judgment, based on previous experience, practices and precedents, to identify and solve problems that arise with little or no precedent
  • Impact

  • Impacts the effectiveness of own team and closely related teams
  • Interpersonal Skills

  • Exchanges ideas and information effectively; uses tact and diplomacy when dealing with others
  • Associate's Degree
  • 7 - 10 Years of Experience
  • Apply
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form