Customer Services Executive
British Council
Singapore
8d ago

British Council Singapore is looking for a Customer Services Executive to ensure a high quality and efficient integrated customer service experience for customers meeting all British Council Key Performance Indicators (KPIs) for customer satisfaction.

By converting enquiries into sales, support the wider exams team in achieving its annual business targets.

Some of the postholder’s responsibilities include :

  • Acquire and maintain an excellent level of product knowledge at all times
  • Provide an exceptional level of customer service to all customers to ensure that all their needs and requests are met
  • Answer / transfer inbound calls and emails with a polite and pleasant manner providing accurate and timely information meeting Council standards
  • Process and accurately record data about enquiries, registrations and payments
  • Pro-actively convert enquiries into sales for all Exam products through follow up communications
  • To be considered, you should possess Sales Technique (to be confident and effective in up-selling and cross-selling British Council products) and be accurate (very high level of accuracy is required for all tasks) with customer care skills (pleasant telephone manner and excellent counter service).

    You also need to have good communication skills in English.

    In our commitment to promote Equality, Diversity & Inclusion, if you are using our CV upload function to apply - kindly note that we are not interested in collecting any information that is irrelevant to the job such as marital status, age, photograph, etc.

    Applications lacking in information will not be considered when we shortlist for any roles.

    If you prefer to use the British Council application form to apply, kindly download the form here :

    If you are interested in applying and feel that you are suitable for the role, please apply before 21 June 2018 (23 : 59 UK Time).

    About the British Council

    The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries.

    We do this by making a positive contribution to the UK and the countries we work with changing lives by creating opportunities, building connections and engendering trust.

    We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society.

    Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications.

    Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

    British Council in East Asia region

    East Asia, with a population of around two billion people, is one of the most diverse and dynamic parts of the world, and is characterised by continuing economic growth.

    There is a strong demand for recognised education and English language skills, and an interest in many countries in exploring how creative, open and transparent societies can lead to greater prosperity.

    please remember to include the full version of your most recent end-of-year-record of performance and confirm when the system prompts you to, and that you have discussed the application with both your line and centre manager.

    Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.

    All staff worldwide are required to ensure their behaviour is consistent with our policies.

    The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters -

    everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.

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